Refund policy

At Marock Art, we carefully prepare every order to make sure your artwork arrives safely and in perfect condition. If you experience any issue with your order, here is everything you need to know.

Standard Products

For standard, non-personalized products, you can request a return within 7 days of receiving your order.

The product must be unused, in its original condition, and properly protected for return shipping.

Return shipping costs are the responsibility of the customer when the return is simply due to a change of mind. If the product arrives damaged, defective, or different from what you ordered, Marock Art will cover the return costs.

Personalized Artwork

Want something made especially for you? Before printing, we provide a digital preview of your personalized artwork so you can review and approve the final design.

Once you have approved the design and printing has started, personalized artwork cannot be returned simply because you changed your mind, as it has been specially created for you.

However, if your personalized artwork arrives damaged or has a production defect, please contact us and we will be happy to find a suitable solution.

What If My Order Arrives Damaged?

Don't worry. We're here to help.

Please contact us as soon as possible after receiving your order and provide:

  • Your order number
  • Photos of the artwork
  • Photos of the packaging
  • A brief description of the issue

After reviewing your request, we may offer a replacement, a new print, or a refund, depending on the situation.

How to Make a Return

Please contact our customer service before sending your order back.

We will provide you with the return instructions and the appropriate return address.

Make sure the artwork is carefully packaged to prevent any additional damage during shipping.

Refunds

Once your refund has been approved, it will be issued using the same payment method used for your order, whenever possible.

For returns made under the applicable right of withdrawal, refunds will be processed within the timeframes required by Moroccan regulations.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Need Help?

If you have any questions about your order or a return, please contact us before sending anything back. Our team will be happy to assist you.